Luxury Escapes Travel & Lifestyle Concierge is committed to protecting the privacy and personal data of every client. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
01 Who We Are
1.1
The data controller responsible for your personal information is Luxury Escapes Travel & Lifestyle Concierge, a luxury travel and lifestyle concierge company operating under the laws of the United Arab Emirates.
1.2
For all data-related enquiries, please contact us using the details provided in Section 12 of this policy.
02 Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
| Category |
Examples |
| Identity Data |
Full name, date of birth, nationality, passport or ID number |
| Contact Data |
Email address, phone number, postal address |
| Financial Data |
Payment method details, billing address, transaction history |
| Travel Data |
Travel preferences, itinerary details, accommodation choices, dietary or accessibility requirements |
| Communications Data |
Messages, emails, and correspondence with our team |
| Technical Data |
IP address, browser type, device identifiers, pages visited, time on site |
| Marketing Data |
Communication preferences, subscription status |
| Special Category Data |
Health or medical information provided voluntarily for wellness services (processed only with explicit consent) |
03 How We Collect Data
We collect personal data through the following means:
- Directly from you — when you complete our membership application, contact us by email or phone, or provide information during service delivery.
- Automated technologies — cookies and similar tracking technologies when you visit our website.
- Third parties — service providers, partners, or public databases where permitted by law.
04 How We Use Your Data
We process your personal data for the following purposes:
| Purpose |
Description |
| Service Delivery |
Planning, booking, and managing your travel and lifestyle arrangements |
| Client Communication |
Responding to enquiries, sending booking confirmations, and providing service updates |
| Payment Processing |
Processing transactions and managing financial records |
| Personalisation |
Tailoring recommendations and experiences to your stated preferences |
| Marketing |
Sending updates, offers, and curated content where you have given consent |
| Legal Compliance |
Meeting our obligations under applicable laws and regulations |
| Security & Fraud Prevention |
Protecting the integrity of our services and client accounts |
| Analytics |
Understanding website usage to improve our digital presence |
05 Legal Basis for Processing
5.1
Contract performance — processing necessary to fulfil or prepare a contract with you (e.g. booking your travel arrangements).
5.2
Legitimate interests — processing necessary for our business operations, provided your interests do not override ours (e.g. fraud prevention, analytics).
5.3
Consent — where you have given clear, specific consent (e.g. marketing emails, special category data). You may withdraw consent at any time.
5.4
Legal obligation — where processing is required to comply with applicable laws or regulations.
06 Sharing Your Data
6.1
We do not sell your personal data. We may share it only in the following circumstances:
- Third-party service providers — hotels, airlines, transport companies, and other suppliers necessary to deliver your booked services.
- Payment processors — to handle financial transactions securely.
- Professional advisers — legal, accounting, or insurance professionals where required.
- Regulatory authorities — where disclosure is required by law, court order, or government authority.
- Business transfers — in the event of a merger, acquisition, or sale of company assets, with equivalent data protection obligations applied.
All third parties we engage are contractually required to handle your data securely and in accordance with applicable data protection laws.
07 International Transfers
7.1
As a global concierge service, your data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.
7.2
When transferring data internationally, we apply appropriate safeguards such as standard contractual clauses or transfers to jurisdictions with recognised adequate data protection frameworks.
08 Data Retention
8.1
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8.2
Client account and service data is typically retained for a period of 7 years following the conclusion of the client relationship, in line with financial and contractual record-keeping obligations.
8.3
Marketing data is retained until you withdraw consent or opt out of communications.
09 Cookies & Tracking Technologies
9.1
Our website uses cookies and similar technologies to improve functionality, analyse usage, and personalise content.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly. Cannot be disabled.
- Analytics cookies — help us understand how visitors interact with the site (e.g. pages visited, time spent).
- Preference cookies — remember your settings and choices to enhance your experience.
- Marketing cookies — used to deliver relevant content and track campaign effectiveness.
9.2
You may manage or disable non-essential cookies through your browser settings at any time. Note that doing so may affect certain website features.
10 Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion of your data where there is no legitimate reason for continued processing.
- Right to restrict processing — request that we limit how we use your data in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent — withdraw consent at any time where processing is based on consent, without affecting prior processing.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days of receiving your request.
11 Security
11.1
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
11.2
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
11.3
In the event of a data breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals as required by applicable law.
12 Contact & Complaints
12.1
For any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us:
12.2
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.
12.3
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to active clients by email. Continued use of our services following an update constitutes acceptance of the revised policy.
Your privacy matters to us. We are committed to handling your data with discretion, transparency, and the utmost care.
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