Privacy Policy

1.Who we are

Luxury Escapes Real Estate L.L.C is a real estate brokerage company registered in Dubai, United Arab Emirates, and licensed by the Dubai Land Department (DLD) / Real Estate Regulatory Agency (RERA). For the purposes of the PDPL, we are the "data controller" responsible for your personal data.

• Company: Luxury Escapes Real Estate L.L.C
• Address: Onyx Tower 2, The Greens, Dubai, United Arab Emirates
• Email: info@luxury-escapes.com
• Telephone: +971 4 345 5867
• RERA License: 28742

2.Information we collect

Information you provide to us

When you complete a contact or enquiry form, request a valuation or viewing, register your interest in a property, or otherwise communicate with us (including by phone, email or WhatsApp), we may collect:

• Your name, email address and phone number;
• Your property preferences and requirements (e.g. location, budget, property type, buy/rent/invest);
• The content of your message or enquiry;
• Any information you choose to provide during viewings, consultations or the transaction process.

Information we collect automatically

When you browse our website, we may automatically collect limited technical information such as your device type, browser, approximate location, pages visited and the way you interact with the site. We also store certain preferences and selections locally in your browser (see Cookies & local storage), including your saved/favourite properties, chosen language and light/dark theme.

3.How we use your information

We use your personal data to:

• Respond to your enquiries and provide the real estate services you request;
• Match you with suitable properties and arrange viewings;
• Facilitate property sales, leasing, management and related transactions, including the registration and legal steps handled with the Dubai Land Department;
• Communicate with you about properties, appointments and updates relevant to your enquiry;
• Send you marketing communications where you have consented to receive them (you can opt out at any time);
• Improve our website, services and customer experience;
• Comply with our legal, regulatory and contractual obligations, and prevent fraud or misuse.

4.Legal basis for processing

We process your personal data where: you have given your consent; the processing is necessary to take steps at your request or to perform a contract with you; we have a legitimate interest (such as responding to enquiries or improving our services) that is not overridden by your rights; or we are required to do so to comply with a legal or regulatory obligation. Where processing is based on your consent, you may withdraw it at any time.

5.Cookies & local storage

Our website uses cookies and similar technologies (including your browser's local storage) to make the site work, remember your preferences, and understand how the site is used. These include:

• Essential: required for the site to function correctly and securely;
• Preferences: remember choices such as your saved properties, selected language and light/dark theme (stored locally on your device);
• Analytics: help us understand aggregate usage so we can improve the site.

When you first visit, we ask for your cookie preferences and you can decline non-essential cookies. You can also manage or delete cookies through your browser settings at any time.

6.How we share your information

We do not sell your personal data. We may share it only where necessary with:

• Our authorised agents, consultants and employees who assist with your enquiry;
• Service providers that operate parts of our service, such as our customer relationship management (CRM) system, property listing platforms (e.g. Property Finder), mapping services (e.g. Google Maps), communication tools (e.g. WhatsApp) and email/hosting providers, who process data on our behalf under appropriate safeguards;
• Regulators and authorities such as the Dubai Land Department (DLD) / RERA, where required for property transactions or by law;
• Professional advisers, or in connection with a business transfer, where permitted by law.

7.Data retention

We keep your personal data only for as long as necessary for the purposes described in this policy, to provide our services, and to comply with our legal, regulatory and record-keeping obligations. When your data is no longer required, we will securely delete or anonymise it.

8.Data security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Please contact us immediately if you believe your data may have been compromised.

9.Your rights

Subject to applicable UAE law, you have the right to:

• Request access to the personal data we hold about you;
• Request that we correct inaccurate or incomplete data;
• Request that we delete your personal data where there is no legal reason to keep it;
• Object to or request that we restrict certain processing;
• Withdraw your consent where processing is based on consent;
• Ask us to stop sending you marketing communications.

To exercise any of these rights, please contact us using the details in the Contact us section. We may need to verify your identity before acting on your request.

10.International transfers

Some of our service providers may process data outside the United Arab Emirates. Where personal data is transferred internationally, we take reasonable steps to ensure it is protected by appropriate safeguards and handled in line with this policy and applicable law.

11.Children's privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

12.Third-party links

Our website may contain links to third-party websites and platforms (including our sister companies within Luxury Escapes Group and external listing or social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

13.Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date shown above. We encourage you to review it periodically.

14.Contact us

If you have any questions about this Privacy Policy, or you wish to exercise your rights, please contact us: